Wholesale and Retail Helpdesk Operations
- NQF Level 2
A SETA-funded entry-level learnership for helpdesk work in retail: answering customer queries and solving problems.
Applications are closed. Please check back soon for the next application period. Notify me
At a glance
- Level
- NQF Level 2
- You receive
- National Certificate
- On completion
- Duration
- 12 months
- Full-time
- Tuition
- To be announced
What is Wholesale and Retail Helpdesk Operations?
A retail helpdesk is where customers come for help. This learnership teaches you to handle queries, returns and complaints professionally.
What you'll learn
- Customer service and communication
- Handling queries, returns and complaints
- Store systems and procedures
- Working in a team
A learnership combines theory at the college with practical work in a workplace. Learnerships run as and when they are available and funded by a SETA, and last 6 or 12 months depending on the credits of the qualification. A certificate is awarded when you complete the theory and practical work successfully.
Where can this take me?
- Customer service or helpdesk assistant
- Call centre agent
- Returns and exchanges clerk
- Retail sales assistant
What qualification do I receive?
National Certificate
When you complete Wholesale and Retail Helpdesk Operations, you receive a National Certificate at NQF Level 2.
- NQF Level 2
- Certificate
What do I need to apply?
You can apply from Grade 12 or NQF Level 4, or any of the other options below.
Minimum requirement: any ONE of the following, or a higher qualification.
- 1Option 1: Grade 12
- 2Option 2: NC(V) Level 4
- 3Option 3: N3
- 4Option 4: Any other qualification at NQF Level 4
Where can I study this?
Campus to be confirmed. Call us to find out where this programme is offered.
How long does it take?
Full-time
12 months
When you study full-time.
Part-time
Not available
This programme is not offered part-time.
How much does it cost?
Tuition fee
To be announced
The fee for this programme will be published here the moment it becomes available.
Can I get financial aid?
No financial aid for this programme
Financial aid is not available for this programme. You (or a sponsor or employer) pay the tuition fee.
Your next steps
- 1
Check the entry requirements
Make sure you have one of the qualifications listed above.
- 2
Apply when applications open
Please check back soon for the next application period. Leave your details below and we'll let you know.
Applications are closed
Please check back soon for the next application period.
Leave your details and we will notify you when applications for Wholesale and Retail Helpdesk Operations open.
